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Stowe Craft - Design Internet Policies

Your satisfaction is our #1 goal & commitment. These details outline how we fulfill your orders, answer questions and keep your private information secure.

Fulfilling Your Order

Turnaround
We will keep you updated about your order by e-mail. You should receive at least 2 e-mails from us. First, you will receive a confirmation that we received your order. Second, within 48 hours and often with a few hours, you will receive an update about your shipping status. If your order is being sent via UPS, you will also receive a tracking number from them.

Carriers
We select from the following carriers to deliver your orders:
USPS: Reliable small package deliveries.
UPS: We use UPS for most orders, we can track your package status quickly and easily with them
Fed Ex: When speed and hand delivery is needed, we use Fed Ex
Common Carrier- For larger, boxed or crated items delivered by truck,
White Glove i.e. Blanket Wrapped and delivered and placed where you want it in your home or office.

Payment Processing

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Stowe Craft Gift Certificates
Stowe Area Association Gift Certificates

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Communication, Special Offers, Updates and Newsletters

Many visitors have asked for updates about our store and events here. So we try to e-mail a few newsletters each year to let friends know about special events, promotions or news about us. But don't expect to hear from us a lot. To us, occasionally means 4 - 6 times a year, at most.

If you ask us not to send you any unsolicited e-mails, we will respect that. If you do want to receive our occasional e-mails, let us know.

We are committed to quickly resolve any concerns or questions you have.

Stowe Craft Gallery is a real store, with real staff open year round at 55 Mountain Road, Route 108, Stowe, Vermont 05672.

You can reach us easily by mail, phone e-mail or by visiting us. We are open 10 am - 6 p.m. 363 days a year and have been since 1993.

Privacy Policy

We take your privacy seriously and will take all measures we can to protect your personal information.

What Information Do We Collect?
We collect information we need to fulfill your order and contact you about it.
We also collect standard information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

Who gets this information?
Your information is only used by the staff in our store here in Vermont. We do not sell or redistribute your information.

Returns -Damage -Exchanges -Problems

Returning an Item to Exchange it for Another
Exchanges are OK within 30 days of purchase or, if we shipped it to you, within 30 days after we shipped it.
Shipping - handling charges are non-refundable. You pay for the cost of shipping exchanged items back to us. Items must arrive back to us in new condition. If your item arrives damaged, you are responsible for filing a claim. See "How to Return an Item".

We will pay for shipping a replacement item back to you unless the original item was part of a promotion. If the item was part of a promotion, you will need to pay for the shipping.

If you are not ready to decide what you want as an exchange, we can issue you a gift certificate after receiving your product for exchange.

Returning an Item for a Refund
You must contact us within 3 days of delivery of item to request a return and refund. Beyond 3 days, we will not offer refunds.

You may still obtain a gift certificate or exchange for another product as described above.

We also do not refund the original shipping and handling that you paid on the order. If your purchase included a special promotion such as free or reduced shipping, our standard shipping fees will be deducted from the amount refunded.

Exchange - Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. No returns are allowed for sale items, special orders and or custom orders. We do not give refunds on Gift Certificates. Returns must be shipped freight or postage prepaid. Any return sent back freight or postage collect will be refused. In the case of repeated exchanges, we reserve the right to charge for shipping costs.

Damaged or Missing Items
We have many years of successful shipping experience, but damage sometimes does occur. We will take responsibility for items that arrive damaged as long as you follow these 3 steps:

1. Damage must be reported within three days!
After three days, it may be too late to process a claim. If we cannot process a claim, our ability to help you will be severely limited or denied. So, please take some time to inspect everything in your package as soon as it arrives.

2. Save the box and all packing materials. The shipping agency usually will inspect them.

3. Contact us at Stowe Craft. E-mail us with the name on the shipping label, the details of the problem and
how to get in touch with you besides e-mail.
If you don't hear back from us quickly, please call us on our toll free line: 1-877-ilovevt.

How to Ask us a Question.

Anyway you want- We have voicemail, e-mail and human beings answer our phone seven days a week, 10 am - 6 pm.

We try to answer questions promptly and accurately..

How to Prepare and Package Return Items

1. Use a Sturdy Corrugated Box
2. Provide Internal Protection
3. Close Your Container Securely
4. Use Proper Labeling

5. Insure your Shipment for its Full Value.

1. Use a Sturdy Corrugated Box

Repack the product in its original packaging materials, unless the package's condition is not suitable for a safe return back to Stowe Craft. In that case, you may be able to place the original box inside a slightly larger new box. Remember, you are responsible for any damage in return transit.

UPS says, whenever possible, use a new box. The more times a box is used, the more it loses its original protective qualities, so a previously used box may not adequately protect your shipment.

If you must reuse a box, make sure it is rigid and in excellent condition with no punctures, tears, rips, or corner damage, and that all flaps are intact. Remove any labels and all other shipment markings from the box.

2. Provide Internal Protection
It´s important that you cushion the contents of your package properly.

Please be sure that you wrap each item separately. Fragile articles need both suitable separation from each other and clearance from the corners and sides of the box.

Each item should be surrounded by at least two inches of cushioning and be placed at least two inches away from the walls of the box. This will protect your items from product-against-product damage and shield them from the shock and vibration that can be conducted from the exterior of the box to its contents in transit.

Please use proper cushioning material, combined with a strong outer container, to protect your shipment fully. Make sure you use enough cushioning material to ensure that the contents do not move when you shake the container. Do the shake test: Shake your package after it is sealed. If you hear anything, open it up and add protection until the sound is eliminated! (That's what we do with every package)

Improper cushioning material includes clothing, blankets, and pillows. Instead, please use the materials listed below to cushion and protect your shipment:

Air-encapsulated plastic (bubble pack)

Designed to protect and cushion lightweight items
Used in multiple wraps and layers to ensure that the item is completely protected, especially on corners and edges

Expanded polystyrene "peanuts"

Used primarily as void-fill material for lightweight items. Overfill the box with peanuts, gently close the flaps, and seal securely. Do not use with flat or narrow products that may move to the edge or bottom of the carton in transit
Due to the shifting and settling properties of peanuts, it is recommended that a minimum of three inches of cushioning be used around the contents when using peanuts.
It is recommended that flat pieces of corrugated fiberboard be used between contents and peanuts to help prevent migration through the peanuts

Corrugated liners and inserts

May be added to the package to increase strength and improve package performance

Crumpled kraft paper

Used primarily as a void-fill material for light-to-medium weight, non-fragile items and items that are suitable for such packing materials.
Must be tightly crumpled. Place at least four inches of paper between contents and outer box

Note: Fragile objects -- such as glass, ceramics, and artwork -- require special packaging for safe shipment. Packages containing these and similar items may require added cushioning or a double box

3. Close Your Container Securely
Proper closure of your container is just as important as proper cushioning for the safety and security of your shipment.

To close a box securely, do not use masking tape, cellophane tape, duct tape, string, or paper over-wrap. Instead, use a strong pressure-sensitive plastic or nylon-reinforced tape -- two inches or more in width. Apply three strips to both the top and bottom of the box.

4. Use Proper Labeling
Include our full address:

Stowe Craft Gallery, 55 Mountain Road, Stowe, VT 05672. UPS & Fed Ex ask for a phone number- Use 802-253-2305 ext 100.
Place the shipping label on the top of the package. To avoid confusion, place only one address label on the package. If you are using a packing slip, place it on the same surface of the package as the address label.
Do not place the label over a seam or closure or on top of sealing tape.
Examine all six sides of the box for old labels. Remove or completely cross out old labels or markings on a used box.
Always include your complete return address, including full street address and postal code. For international shipments, include a contact name, telephone number, and postal code.
Place a duplicate label or other form of identification inside your package.

If you are using a mailing tube, place the label horizontally, with each end of the label pointing toward the ends of the tube, so the bar code can be scanned.

UPS does not provide special handling for packages with "Fragile", package orientation (e.g., "UP" arrows or "This End Up" markings), or any other similar such markings. If your package requires this sort of special handling- it requires special boxes. Fed Ex or DHL may be a better choice for these kinds of shipments.

5. Insure Contents for Their Full Value.

When you ship an item to us, you are responsible for it arriving at Stowe Craft in like new condition. If it is lost or damaged in transit, you must file a claim. We are glad to help or even file the claim for you, but we do not give refunds or exchanges for items that arrive damaged. As long as the items were insured and packaged properly, the shipper will replace, repair or refund you directly.

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Stowe Craft Gallery | Interior Design Center 55 Mountain Road Stowe, Vermont 05672
Call Toll Free 1-877-ILOVEVT (1-877-456-8388)

Sticks Object Art - Furniture