Shipping & Damage Policies
Damaged or Missing Items
We have many years of successful shipping experience, but damage sometimes does occur. We will take responsibility for items that arrive damaged as long as you follow these 5 steps:
1. Damage must be reported within three days!
2. Save the box and all packing materials.. The shipping agency usually will inspect them
3. Please take photos of the boxes or crates showing outside evidence of damage. Also take photos of the contents and the damage. Many cameras take really large photos- if you know how, set the camera to take medium size photos so you can email them more easily.
4. Repack and Return the items and packing materials to the box or crate
5. Contact us at Stowe Craft. E-mail us with the name on the shipping label, the details of the problem and how to get in touch with you besides e-mail.
If you don't hear back from us quickly, please call us on our toll free line: 1-877-ilovevt.