Stowe Craft - Design Internet PoliciesYour satisfaction is our #1 goal & commitment. These details outline how we fulfill your orders, guarantee low pricing and provide loyalty dollars
110% Price Assurance Guarantee
If you find a lower price on any item listed with a 110% price guarantee, either before or within ten days of purchase, we will refund you 110% of the difference.
The item must be offered for sale by an authorized dealer of the manufacturer, must be in stock and in new condition. All costs including shipping, and handling charges should be included in the price comparison. (note our free shipping policy). We cannot match prices listed in error on other sites, or close-out prices.
Please contact us by e-mail to request price matching under this policy.
You may also insert price match information while placing your order in the comments box (below the billing address). We will either match the price and process the order, or we will contact you for more details, or give you a chance to cancel if you prefer.
Loyalty Dollars All customers who subscribe to our newsletter are eligible for loyalty dollars. To enroll, let us know you want to be in the program. After that, we will keep track of your purchases and issue $10 in Loyalty Dollars for every $200 in accumulated purchases. Both online and in-store purchases count. At this time we do not have an automatic way to use loyalty dollars online. So if you wish to do that, please call the store. Your loyalty dollars accumulate automatically but do expire after 2 years.
Confirming Your Order Details
We will keep you updated about your order by e-mail. You will always receive at least 2 e-mails from us.
First, within an hour, normally within a few minutes, you will receive an automated confirmation that we received your order
Second, within 48 hours and often with a few hours, you will receive an update about your shipping status direct from one of us.
If you do not receive both of these e-mails, please contact us
Most of our orders are sent using our local Federal Express office called "packandsendplus" Your tracking # will come from them. Any questions on shipments may be directed to us.
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Stowe Craft Gift Certificates
Stowe Area Association Gift Certificates